IT Solution Coordinator

Where you’ll work:
Our flexible, hybrid work model offers the option to work remotely or in the office.

How you’ll contribute: 
As an IT Solution Coordinator, Finance, the role will be a blend of a solution owner, production support lead and a business analyst.  You will be responsible for Financial Services applications (such as SAP AP, SAP Concur, Blackline, Wdesk and SOVOS Statutory reporting, etc.), business process enhancements, incident management and reporting. This role will ensure requirements, maintenance and change requests are delivered on-time and on budget. In this role, you will be responsible for vendor management and partner management, escalating tickets with vendor for resolution, and partnering with internal partners such as the BSA team, testing team, technical teams, production support teams and architecture. 

In this role, you’ll get to:

• Maintain close partnerships with architecture, finance business partners, testing, BSA teams and production support teams
• Demonstrate a working knowledge of the technologies supported and how they map to business capabilities and processes
• Partner with applications managed support teams on any critical production tickets. Determine and documents program and project scope and deliverables based on documentation and requirements supplied by business partners
• Communicate with assigned resources to ensure on-time completion of planned tasks
• Resolve production issues through direct action or escalation when appropriate
• Provide regular status report deliverables
• Review release notes for SaaS applications and determine appropriate actions to be taken 

We’re looking for people who have: 

• 7 plus years of combined IT Project Management and Business Systems Analyst experience 
• Excellent communications skills, ability to resolve conflicts and solve problems
• Self-driven motivation to understand, identify, resolve and recommend options to solve complex business issues with technology solutions
• General knowledge of ServiceNOW, JIRA, SAP FSCD, SAP AP, SAP Concur, Blackline, Statestreet, Webi Reporting, Business Process Tracking/Documentation, and Data Governance is a plus
• Software development methodology experience (agile and/or waterfall)
• Advanced management of requirement development, testing approach and planning skill and tool set to support SaaS based solution execution
• Developed understanding of enterprise technical landscape
• Passion for innovation and dedication to enterprise technology development and maintenance objectives
• Proven track record driving and delivering successful technology solutions, while being flexible team player

Research shows some people may not apply for a role if they don’t check all the boxes of a job description. If you don’t check every box listed, that’s okay. We would love to hear from you.

What you’ll receive:

• Compensation – Base salary ranging from $100,000 - $115,000 plus competitive performance-based incentives determined by company and individual results.
• Flexible Work Environment – Work remotely or in the office to better thrive in all areas of life.
• Paid Time Off – Recharge with a minimum of 20 days of paid time off and 16 paid company holidays per calendar year plus paid volunteer time and paid study time.
• Financial Health – Work toward achieving your financial goals through our 401(k) savings plan with company match (up to 6%) and annual company nondiscretionary contribution (3%), 15% employee stock purchase plan discount, and financial counseling services.
• Health and Wellness – Enjoy competitive medical, vision, and dental plans plus tax-free health savings accounts with potential company contributions up to $1,000 per family.
• Family Support – Care for loved ones with up to 16 weeks of paid leave for new parents, back-up dependent care, dependent care flexible spending account, and up to a $25,000 lifetime maximum during your adoption, infertility, or surrogacy journey.
• Life and Disability Support – Gain access to company-paid basic life insurance and short-term disability insurance.

The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. We’d love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.

Why join us?
Brighthouse Financial is on a mission to help people achieve financial security. Our company is one of the largest providers of annuities and life insurance in the U.S.,* and we specialize in products designed to help people protect what they’ve earned and ensure it lasts.

We empower employees to collaborate, bring their passion to work, and make an impact. Our inclusive work environment fosters a culture that celebrates diverse backgrounds and experiences. You can find out more about our company culture by visiting brighthousefinancial.com/about-us/careers/.

We’re proud to be one of the largest providers of annuities and life insurance in the U.S.* and recognized as one of the Healthiest Employers of Greater Charlotte by the Charlotte Business Journal. We’re also honored to be named to Newsweek’s list of Most Trustworthy Companies in America.

* Ranked by 2022 admitted assets. Best’s Review®: Top 200 U.S. Life/Health Insurers. AM Best, 2023.